FAQs

Your tracking details will be sent once the parcel has been dispatched via email – we use local courier companies

Our warehouse is adjacent to our office in Porirua, Wellington. All online orders will be shipped from our warehouse and delivered to your door.

Our products are promoted and distributed only by us, we do not claim to be health practitioners and the best use of health products will be referred to our partners, affiliates or respected organisations we work with.

Your satisfaction is our priority! In addition to your statutory rights –

  • CircleMe is happy to exchange products purchased online, provided the product is unopened and returned to CircleMe within 7 days of receiving, in a saleable condition. Please ensure products for exchange arrive in “as new” condition, items that cannot be resold will not be exchanged. (*Excluding Probiotics, Homeopathy and heat sensitive items).
  • Product exchange/refund will begin when CircleMe receive the returned product
If we receive an order that we are unable to fulfil, we will contact you with an explanation and refund you within 48hours or offer an alternative product.
If for any reason, you are not completely satisfied with your product, please let us know and we will endeavour to find the best solution for you.
No refund will be given if you simply change your mind.
Consumers Guarantee/Refund
CircleMe will meet our obligations under the Consumer Gurantees Act. Items returned more than 7 days after the deilvery and/or are unable to be resold as new cannot be refunded or exchanged. Please note that we are not obligated to refund items unless they are defective or damaged.


Refund of Shipping Costs 

Please note we will only refund shipping costs if the return is a result of our error. A full refund will be given in this instance. If you are returning because item is no longer required, or ordered in error, the shipping fee is non-refundable and you may be asked to pay the re-shipping fee

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